- Destiny Hub believes in a customer-first philosophy, and owing to that we aim to deliver your products to you most safely and quickly. For the same reason, we partner only with reputed national couriers. Shipping within India is FREE for all orders with a value above ₹ 199. We charge a flat shipping fee of ₹ 60 for orders under ₹ 199.
- We have partnered with leading shipping partners across India to ensure smooth and timely delivery to you. However, Shipping time for different products may vary depending upon the circumstances. You can look for shipping info on the product page for individual shipping times. Due to COVID-19, many orders are getting delayed due to disruptions in logistics services across India.
- Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9 am to 7 pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. Ongoing COVID-19 situations and lockdowns can also lead to delays in the delivery of orders.
- Address change will be accepted only if an order has not been shipped. Address change is only possible if a new location is within the same state.
- As soon as your package ships, we will email you your package tracking information.
- Destiny Hub reserves the right to cancel any order or avoid delivering to the customer in uncertain circumstances.
TAMPERED DELIVERY POLICY
Destiny Hub uses third-party logistics for processing all the orders. In unforeseen circumstances wherein the logistics partner refuses to accept the customer’s claim of wrong or tampered delivery or non-delivery of parcels, Destiny Hub shall not be held liable for any loss until below mentioned guidelines are followed by customers.
If the Destiny Hub parcel is received in a tampered condition, the customer shall refuse to accept the parcel from the logistics partner.
In case the customer denies receiving the parcel, while the logistics partner shows the parcel to be delivered, the customer needs to raise the issue within 48 hours of the delivery message. Destiny Hub will share Proof of Delivery (POD) with the customer after receiving it from the logistics partner.
Even after sharing POD, if a customer refuses to accept the authenticity of the shared POD, Destiny Hub can ONLY assist the customer in raising the concern with the concerned logistics partner. Destiny Hub would re-fulfill the order ONLY when the logistics partner confirms that the parcel is lost and not delivered to the customer.
Cancellation requests will be accepted strictly within 48 hours of placing the order only through email.
To cancel the order, You can Email Us – at firstname.lastname@example.org. (From 10 AM to 6 PM, Mon to Sat) within 48 hours of placing the order. We are closed on Sundays & Bank holidays.
If the product is already shipped from our end, we cannot accept cancellation for it.
We understand that you had some issues with our product and wish to return it, don’t worry we have a very flexible return policy in place for any discrepancies that you may face while shopping with Destiny Hub.
- Products that are eligible for a return, can be returned within 7 days of receiving the shipment. You need to email us the details of your order with the reason for returning to email@example.com. within 7 days of receiving the product.
In the unlikely event that your product arrives damaged, you should email us a photo of the damaged product within 48 hours of receiving your order. Email: firstname.lastname@example.org.
- We respect your decision and try our best to ensure a smooth return for your product. However, our team must receive your return request within 7 days at email@example.com.Once your request is received and approved, we will arrange for a return pick up at an agreed-upon time.
- Once your return has been authorized, we’d be happy to process your refund. It generally takes up to 7 days from the date of the Return Request for us to initiate the refund for you. We will initiate the refund after we receive the item it has gone through the necessary quality checks and will take 48 to 96 hours to reflect in your bank account.
- We aim to process all returns within 7 days. If you have any questions about your return, feel free to reach out to Team Destiny Hub at firstname.lastname@example.org.
- All returns are subject to the discretion of Destiny Hub.
Exchange can be done within 7 days from the date of delivery.
Only products which are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, in original packaging, and eligible for exchange.
Please mail us your order no, name, address, and number, and email to email@example.com. within 7 days of the product being delivered.
- Please note, that exchange is allowed once per order.
- Size exchange is available (in case of a size exchange, the customer is eligible to get a bigger or smaller size, equal to the amount of the exchanged product minus the COD cost of to & for).
If you receive a damaged/defective product, contact us within 24 hours of receiving the product at firstname.lastname@example.org. Once the complaint is raised, you have to send us a screenshot of your damaged/defective product along with the description of the damage on email@example.com.
Other discount offers cannot be clubbed on a purchase during the sale period.