At DESTINY HUB we value your concerns about online privacy & security
while browsing and shopping at our website. We make every effort to guarantee
that the information you provide will not be misused. If for some reason the
following privacy and security policy does not answer your questions, please
contact us. We value your feedback and look forward to improving our services
to better meet your needs.

COLLECTION OF INFORMATION DONE BY DESTINY HUB

DESTINY HUB collects basic information required to service your requests,
including your name, mailing address, email, and phone number. This information
is gathered when you purchase products/gift certificates or sign up for email
notifications. Your card information is requested only when you place an order
and is submitted via the highest level of encryption to ensure the greatest
amount of safety and security.

When you browse our website, we also use “cookies” or bits of tracking data
to gather information about your preferences. This includes your internet
service provider’s address and your clicks and activity on our website. We do
not trace this information to individual customers and will never use cookies
to save confidential information such as passwords or credit/debit card
information.

USE OF COLLECTED INFORMATION

The primary reason we gather information is for order processing, shipping,
and customer service. For example, we may contact you to provide an update on
your order, information regarding the shipping status or to clarify questions
related to your order. We also use this information to improve our products,
services, website content, and navigation.

HOW DO I UPDATE MY ACCOUNT INFORMATION?

It is quick and easy to update your account information. Simply log in at My
Account and proceed to ‘Account Information. Please note that we do not store
your credit/debit card information in your profile.

HOW DO I REMOVE MY NAME FROM THE DESTINY HUB EMAIL LIST?

If you would like to unsubscribe from our email mailing list, you can always
do so by clicking on the Unsubscribe link in the DESTINY HUB email sent to you.
If you are a registered user with destinyhub.in, you can also log into My
Account, and unsubscribe (currently not available) from the Newsletter
Subscriptions page. In both cases, you will be removed from our mailing list.

CHANGES IN POLICY

You acknowledge that this Privacy Policy is part of the User Agreement and
you unconditionally agree that using this Site signifies your assent to our
Privacy Policy. If you do not agree with this Privacy Policy, please do not use
our Site. Your visit and any dispute over privacy are subject to this policy
and the User Agreement, including limitations on damages. We reserve the right
to change the terms of use and this Privacy Policy, at any time. We will post
any changes so that you are always aware of our policy. Unless stated
otherwise, our current Privacy Policy applies to all information that we have
about you and your account.

SHIPPING POLICY

Destiny Hub believes in a customer-first philosophy, owing to that we aim to
deliver your products to you most safely and quickly. For the same reason, we
partner only with reputed national couriers.
We have partnered with leading shipping partners across India to ensure smooth
and timely delivery to you. However, Shipping time for different products may
vary depending upon the circumstances. You can look for shipping info on the
product page for individual shipping times. Due to COVID-19, many orders are
getting delayed due to disruptions in logistics services across India.
Our courier partners will be able to deliver the shipment to you between Monday
through Saturday: 9 am to 7 pm. Working days exclude public holidays and
Sundays. Delivery time is subject to factors beyond our control including
unexpected travel delays from our courier partners and transporters due to
weather conditions and strikes. Ongoing COVID-19 situations and lockdowns can
also lead to delays in the delivery of orders.
Address change will be accepted only if an order has not been shipped. Address
change is only possible if a new location is within the same state.
As soon as your package ships, we will email you your package tracking
information.
Destiny Hub reserves the right to cancel any order or avoid delivering to the
customer in uncertain circumstances.

TAMPERED DELIVERY POLICY

Destiny Hub uses third-party logistics for processing all the orders. In
unforeseen circumstances wherein the logistics partner refuses to accept the
customer’s claim of wrong or tampered delivery or non-delivery of parcels, Destiny
Hub shall not be held liable for any loss until the below-mentioned guidelines are
followed by customers.

If a Destiny Hub parcel is received in a tampered condition, the customer shall
refuse to accept the parcel from the logistics partner.

In case the customer denies receiving the parcel, while the logistics
partner shows the parcel to be delivered, the customer needs to raise the issue
within 48 hours of the delivery message. Destiny Hub will share Proof of
Delivery (POD) with the customer after receiving it from the logistics partner.

Even after sharing the POD, if a customer refuses to accept the authenticity
of the shared POD, Destiny Hub can ONLY assist the customer in raising the
concern with the concerned logistics partner. Destiny Hub would re-fulfill the
order ONLY when the logistics partner confirms that the parcel is lost and not
delivered to the customer.

CANCELLATION POLICY

Cancellation requests will be accepted strictly within 48 hours of placing
the order only through email.

To cancel the order, You can Email Us – at support@destinyhub.in within 48 hours of placing the order. We are closed on Sundays
& Bank holidays.

If the product is already shipped from our end, we cannot accept
cancellation for it.

RETURN POLICY

We understand that you had some issues with our product and wish to return
it, don’t worry we have a very flexible return policy in place for any
discrepancies that you may face while shopping with Destiny Hub.

Products that are eligible for a return, can be returned within 7 days of
receiving the shipment. You need to email us the details of your order with the
reason for returning to support@destinyhub.in within 7 days of receiving the product.

In the unlikely event that your product arrives damaged, you should email us a
photo of the damaged product within 48 hours of receiving your order. Email:
support@destinyhub.in
We respect your decision and try our best to ensure a smooth return for your
product. However, our team must receive your return request within 7 days at
support@destinyhub.in. Once your request is received and approved, we will arrange for
a return pick-up at an agreed-upon time.
Once your return has been authorized, we’d be happy to process your refund. It
generally takes up to 7 days from the date of the Return Request for us to
initiate the refund for you. We will initiate the refund after we receive the
item it has gone through the necessary quality checks and will take 48 to 96
hours to reflect in your bank account.
We aim to process all returns within seven (7 ) days. If you have any
questions about your return, feel free to reach out to Team Destiny Hub at
support@destinyhub.in
All returns are subject to the discretion of Destiny Hub.
Reverse pickup for return requests is only available for a select number of pin
codes. Your return request is subject to the availability of a reverse pickup
facility for your Pincode by our shipping partner. For more details on this,
please write to support@destinyhub.in

EXCHANGE POLICY

Exchange can be done within 7 days from the date of delivery.

Only products which are unused, unworn, unwashed, undamaged, with all their
labels and tags completely intact, in original packaging, and eligible for
exchange.

Please mail us your order no, name, address, and number, and email to
support@destinyhub.in within 7 days of the product being delivered.

Please note, that exchange is allowed once per order.
Size exchange is available (in case of a size exchange, the customer is
eligible to get a bigger or smaller size, equal to the amount of the exchanged
product minus the COD cost of to & for).
DEFECTIVE PRODUCT

If you receive a damaged/defective product, contact us within 48 hours of
receiving the product at support@destinyhub.in. Once the complaint is raised, you have
to send us a screenshot of your damaged/defective product along with the
description of the damage on support@destinyhub.in.

Other discount offers cannot be clubbed on a purchase during the sale
period.